Bug and Fixes

Stay up to date with the latest developments and improvements at PleaseSign! Our Bugs and Fixes page is your go-to resource for tracking known issues, recent fixes, and upcoming updates. We are committed to providing a seamless user experience and continuously enhancing our platform based on your feedback. Check back regularly to see what’s new and how we're making PleaseSign even better for you.

Issue Completing Signing Session: Fix deployed

We were alerted to an issue that affected the ability to complete a signing session and sign a document. A fix for that issue has now been deployed.

23 August 24 - PleaseSign

Email Deliverability Issue: Fix deployed

We were alerted to an issue that affected delivery of emails to certain servers. A fix for that issue has now been deployed.

23 August 24 - PleaseSign

Deleted Template Folder Issue: Fix to template folders

We were alerted to an issue where template folders could not be deleted successfully.  This has now been resolved.

08 July 24 - PleaseSign

Document and Template Sizes: Bug fix to files size

We were alerted to an issue where template document sizes differed from normal document upload sizes. This issue has now been resolved, allowing clients to upload the same file sizes for both templates and normal document file uploads.

23 May 24 - PleaseSign

Public API: MFA fields consistency issue

We've received a report from a client that the SMS Multi Factor Authentication was not working correctly. Upon checking we found and fixed an error with the MFA documentation and code.  The client reported success with the fix.

23 Oct 23 - PleaseSign

Print one line at least when the tab is small

For clients with old templates, who could create templates with a font size larger than the tab height, now we print at least one line worth of content on an input tab.

04 Oct 23 PleaseSign

Features

Ability to suppress email and SMS notification for selected recipients

When adding a recipient, you are now able to suppress email and SMS signing requests going to recipients.  Once selected the only notification will appear in the users Inbox in the PleaseSign application.  This is feature is selected from the More options -> Suppress notifications.

12 Dec 24 PleaseSign

Draw Signature Function: Feature improvement deployed

We successfully updated the draw signature function so there has to be a minimum amount of pixels so before it is accepted as a signature now.

23 August 24 - PleaseSign

Business time zone: New setting

The option to set a time zone for your business has now been added to the settings menu under Business profile settings .  This time zone is will be used throughout the signing process when date stamping documents and in the audit trail.

23 Jan 24 - PleaseSign

Add contacts from people that will only receive a copy when a document is sent

When you send a document with recipients that only receive a copy, the system now includes them as contacts and adds them to your address book.

04 Oct 23 PleaseSign

Empty locked tab yielding an error

Tabs that were locked and did not have a value yielded an error. This error has been fixed.

05 Jun 23 - PleaseSign