Acceptable Use and Cancellation Policy

Effective 11/03/2025

We encourage customers to make full use of the PleaseSign Service to send and sign documents electronically. From time to time, PleaseSign may allow customers to exceed the usage parameters outlined in their Service Level Agreement (SLA). PleaseSign reserves the right to stop or prevent any use of the PleaseSign Service for violations of the terms outlined in this Acceptable Use and Cancellation Policy.

Electronic Communications Authorisation

By using the PleaseSign Service, you confirm that you have obtained the necessary consent to send electronic communications, including email and SMS, to end users. The PleaseSign account holder is responsible for ensuring that all recipients have provided valid authorisation to receive such communications. This includes, but is not limited to, signing notifications, reminders, multi-factor authentication (MFA) codes, and other transactional messages related to document signing. PleaseSign reserves the right to request proof of consent if required for compliance purposes.

Prohibited Use

In connection with the use of any PleaseSign Service, you must not:

Communicate in any way, shape, or form, abusive messages, defamatory, false or misleading statements, hate speech, or messages that threaten or incite violence.
Impersonate another individual, company, or entity, misrepresent your affiliation with another individual, company, or entity, or hide or attempt to hide your identity.
Interfere in any way, shape, or form with the normal functioning and operation of the Service.
Replicate, copy, reconstruct, or otherwise reproduce any feature, component, or intellectual property of PleaseSign, its services, ideas, branding, colours, or any other property or assets.
Decrypt or decipher transmissions, circumvent authentication measures, or otherwise attempt to compromise the security of the Service.
Attempt to prove or test the vulnerability of any part of the Service without proper authorisation.
Use the Service or any other aspect of the Service in violation of any applicable laws, including privacy laws in applicable jurisdictions.
Upload, use, or transmit any content, data, or materials that violate applicable laws or regulations.
Exploit the 30-day free trial or free forever accounts by using multiple email addresses to bypass payment for a subscription. Businesses found engaging in this practice will be required to subscribe to a paid plan or may have their account access restricted without notice.

Any contravention or violation of this policy may result in legal proceedings being brought against individuals and/or companies to the full extent of the law.

PleaseSign may, in its sole discretion, terminate access to the Service at any time for violations of the terms outlined in this Acceptable Use and Cancellation Policy. Terms not defined in this Acceptable Use and Cancellation Policy will be outlined and agreed to in the applicable Service Level Agreements (SLA) between you and PleaseSign.

Cancellation Policy

If a subscriber cancels their account during their subscription period for any reason, they remain liable for the remainder of all fees and charges subscribed to as per their SLA.

Document Resource Limits

PleaseSign has the following limitations on documents used within the Service:

Files uploaded to a document cannot exceed 20MB in size.
There is no limit on the number of documents sent in a single instance, but the total page limit per document is 200.
Users can opt to increase the page limit to 400 for an additional $3.65 AUD per instance by contacting support@pleasesign.com.au.
A maximum of 20 recipients can be added to a single document.*
This limit does not apply to the bulk send feature, which allows unlimited recipients.