Beware of “Unlimited” Plans: What You Need to Know Before Signing Up

Recently, I had an interesting conversation with a potential client that opened my eyes to the confusion surrounding so-called “unlimited” signing request plans. The call began as many do—an enquiry about our pricing, the number of document sends included, and how many users can access an account. We went over the details of our PleaseSign Enterprise Pay As You Go plan, discussing how it offers flexibility with no lock-in contracts or hidden fees. Everything seemed straightforward.

When I followed up a few days later, the client mentioned they were considering going with one of the big multinational providers instead. Why? Because they were offering an “unlimited” deal, which, on the surface, looked quite appealing. However, as is often the case, the devil is in the details.

The Fine Print That Could Cost You

At first glance, the concept of unlimited sends sounds like a dream. Why wouldn’t you want unlimited document sending for a fixed price? But when this client dug deeper into the terms and conditions, they discovered that “unlimited” wasn’t as unlimited as it seemed.

In this case, “unlimited” turned out to mean only 10 document sends per month. Once they hit that cap, they would be moved to a higher default rate—one that they were locked into for 12 months. Essentially, after the initial 10 sends, they’d be charged a much higher rate for each additional send, which would drastically inflate their overall costs.

On top of that, this so-called unlimited plan came with a monthly cost per user, so for every person who needed access, the price kept rising. By the time they fully understood the terms, it was clear that the plan wasn’t the budget-friendly option it first appeared to be.

This got me thinking: How many other businesses are lured in by similar promises of “unlimited” plans, only to realise too late that they’ve signed up for something far more expensive than they bargained for?

Why Transparency Matters

At PleaseSign, we believe in being transparent about our pricing and services from the get-go. Our Enterprise Pay As You Go plan is designed to give you flexibility without the financial traps that can accompany so-called unlimited plans. Here’s how we’re different:

• No Lock-In Contracts: You’re never tied down with long-term commitments. If your needs change, you have the freedom to adjust your plan accordingly—without penalties.
• No Hidden Fees: What you see is what you get. We don’t sneak in additional costs for extra sends or unexpected charges buried in the fine print.
• No Extra Costs for Additional Users: Whether you have 2 users or 20, you won’t pay extra for giving your team access.
• Access to Real Support: One of the things our clients appreciate the most is that they can pick up the phone and speak to a real person. When you need help, we’re here to assist, not hide behind automated systems.
• Data Stored in Australia: With PleaseSign, your data is securely stored on ISO-certified Australian-based servers. This ensures compliance with Australian data privacy laws and gives you peace of mind knowing that your information is protected locally.

The Real Cost of Choosing the Wrong Plan

In the case of this potential client, our conversation may have saved them thousands of
dollars in unnecessary expenses. By opting for a plan that seemed cheap on the surface but was riddled with limitations, they could have ended up locked into a costly deal for a full year. This is where having an honest conversation and understanding the true cost of a plan becomes so crucial.

When comparing any document-signing platform, it’s important to ask the right questions:

• How many documents can I actually send before additional fees kick in?
• Are there any restrictions or caps on sending?
• Are there hidden charges for extra users or document sends?
• Can I easily get support when I need it, or will I be stuck waiting for email responses?
• Where is my data stored, and is it compliant with local regulations?

By getting clear answers to these questions, you can avoid costly surprises and choose a
solution that genuinely fits your business needs.

Conclusion

At PleaseSign, we believe in offering a straightforward, cost-effective solution without the gimmicks. Our Enterprise Pay As You Go plan lets you focus on what matters—growing your business—without the worry of hidden costs or restrictive contracts. We also ensure your data is safely stored in Australia, providing an added layer of security and compliance.

If you have any doubts about your current plan or need further clarification, call one of our Australian-based support team members on 1300 074 404. We’re here to help you make the right decision and avoid any costly surprises.